Shipping & Returns

 

!!! FREE DELIVERY THROUGHOUT SPAIN ON ALL ORDERS !!!

Spanish Orders

We print, pack and dispatch all orders from our Spanish production facility.

All orders are dispatched within 24 hours of receipt of payment.

Imprimimos, empacamos y enviamos todos los pedidos desde nuestras instalaciones de producción en España.

Todos los pedidos se envían dentro de las 24 horas de recibido el pago.

 

SPANISH Delivery Guide

If possible please allow three working days from dispatch for your order to arrive.  If your order has not arrived after three working days PLEASE contact us. We would rather send a replacement product than leave you disappointed.

PLEASE REMEMBER TO INCLUDE YOUR FULL POSTCODE.

Si es posible, espere tres días hábiles desde el envío para que llegue su pedido. Si su orden no ha llegado después de tres días hábiles, contáctenos. Preferimos enviar un producto de reemplazo que dejarlo decepcionado.

POR FAVOR, RECUERDE INCLUIR SU CODIGO POSTAL COMPLETO.

 

International orders

There is a handling fee applied to international orders, to cover additional postage and packing costs that destinations outside of the Spain incur.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Standard handling fee for international orders:

Europe (excluding Spain): £4.00

Worldwide: £6.00

International Delivery Guide

Europe (excluding Spain) - Allow 5-7 working days

Worldwide - Allow 7-10 working days

PLEASE INCLUDE LOCAL POSTAL / ZIP CODES AND COUNTRY OF DESTINATION.

 

Order Processing Information

Ordered before 5pm Sunday-Thursday

Your order will be dispatched within 24 hours.

Ordered Friday and Saturday

Your order will be dispatched by us on the following Monday (excluding Bank Holidays when your order will be dispatched on the next available working day).

Ordered on Public Holidays

Your order will be dispatched by us on the next available working day.

 

Returns Policy

You may return items within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper and the time it takes us to process your return once we received it.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.